Terms of Booking

The following terms and conditions apply to all services provided by FlightLink Wales.

  • Definitions
    • The "service provider" is FlightLink Wales.
    • The "customer" is the person who accepts any offer of service.
    • The "service" is ground transportation service that the service provider and the customer agree.
    • The "booking form" is the document which outlines details of the service and makes part of the e-mail sent to the customer confirming the service/booking.
    • "Booking confirmation" is the e-mail sent to confirm the service/booking.
    • "Driver confirmation" is the e-mail sent with driver details normally sent two days prior to the date of service.
    • "Booking" is the request for transportation from the customer.
  • Terms of Service
    • Prices for the service will be published on the website www.flightlinkwales.com or other prices agreed in writing at the time of confirmation of booking.
    • The prices are subject to change without notice. However, prices agreed and confirmed by the service provider will be held.
    • Any changes to the service may result in alteration to the prices which will reflect any changes to the cost to the service provider.
    • Any bookings made for the 23rd, 24th, 25th, 26th, 31st December and 1st January will attract a surcharge on prices published and quoted by other communication methods.
    • Bookings/request for service can be made by telephone, e-mail, or through the online booking facility.
    • The service provider can cancel any booking/request for service prior to confirmation.
    • Where bookings are made by telephone, fax or e-mail the customer will be required to accept terms and conditions.
    • The customer must supply all information required by the service provider. This will include flight details, pick-up/drop-off addresses, passenger names, baggage details and any special requirements.
    • The service provider will not be responsible for errors in information provided by the customer. All information sent by the customer will be returned to the customer for verification in a booking form and needs to be confirmed. If no confirmation is received from the customer the service may be cancelled.
    • The customer will be responsible for checking the details provided in the booking form for accuracy. In situations where the service provider was unable to provide a service due to inaccurate information condition 3.1, 3.2, 3.3, 3.4, 3.5 and 3.6 will apply.
    • You may amend any details provided in the booking form up to 48 hours before the agreed pick-up time. Any amendments to the flight details, pick-up/drop-off point, passenger numbers or vehicle type made within 48 hours of the scheduled pick-up time could result in cancellation of service and cancellation charges as described in 3.1, 3.2, 3.3, 3.4, 3.5 and 3.6 will apply. In such circumstances the service provider will make every effort to provide a service but reserves the right to alter prices to reflect costs to the service provider.
    • The service provider may sub-contract work to other agencies from time to time.
    • If the customer chooses to pay for the service on completion of service the customer's credit card details will be required to secure the service. On providing the card details the customer confirms the service and gives full authority to the service provider to charge the customer's card for any cancellation charges or cost of service.
    • Where there is a big variation to the flight's scheduled arrival the service provider will make every effort to meet the customer as agreed. However the service provider will not be responsible for delays on account of such circumstances.
    • Where the customer is being met at an airport other than Cardiff International Airport our driver will arrive at the airport as arranged and wait for one hour. For customers arriving at Cardiff International Airport and taking the service provider's shared-ride service known as the GreenLink service a shuttle will arrive within an hour. For travel on any service other than the GreenLink Service the customer must contact either the driver or the service provider via the telephone numbers provided in the booking confirmation or driver confirmation, otherwise the driver will leave the airport and cancellation charges will be levied as described in 3.2, 3.3, 3.4, 3.5 and 3.6.
    • The service provider will make every effort to provide a service with minimum inconvenience. However, circumstances beyond the control of the service provider may prevent execution of the service. The following are some examples of such circumstances:
      • Accidents causing traffic delays
      • Restricted vehicular access
      • Exceptional or severe weather conditions
      • Complying with requests by the law
      • Vandalism and terrorism
      • Industrial action
      • Delays caused by other customers
      • Extraordinary changes to flight status to you or other customers
    • All our vehicles are insured for passenger and third party claims as required by the licensing authority. However, whilst every care is taken, customer's property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are advised to check their own travel insurance.
    • The service provider reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to other passengers, the driver or the vehicle.
  • Cancellation and Booking Fees
    • The service provider will not offer a refund for any cancellation once a booking is confirmed on the GreenLink service to all airports with the exception of Cardiff Airport if the service provided was under the following conditions:
      • That the GreenLink journey is shared.
      • That all parties sharing the ride are aware that the fare and service offered is under the basis that the journey is shared.
      • Cancellations of one or more parties will affect the economic viability of the service and it would be deemed unfair to impose an extra charge to the remaining parties, therefore we apply a no refund policy on these GreenLink services
    • For travel on any service other than the GreenLink Service as defined above in 3.1 the service provider will NOT charge a cancellation fee provided notice of 48 hours or more is given.
    • For travel on any service other than the GreenLink Service as defined above in 3.1 any cancellation advised 3 to 48 hours prior to the agreed meeting or pick-up time will incur a charge of 20% of the agreed fare or GBP 20.00, whichever is higher.
    • For travel on any service other than the GreenLink Service as defined above in 3.1 any cancellation advised within 3 hours or the agreed meeting or pick-up time will incur a charge of 100% of the agreed fare.
    • Where a booking is made within 48 hours of the agreed meeting or pick-up time for travel on any service other than the GreenLink Service as defined above in 3.1 conditions 3.3, 3.4 and 3.6 will apply in case of a cancellation.
    • The service provider may agree to waive conditions 3.1, 3.2, 3.3, 3.4 and 3.5 or reduce the charge only in exceptional circumstances. In such circumstances the service provider may require proof. In enforcing these conditions the service provider will be considerate and consider all representations made by the customer. However, in any event the charge made will reflect the cost incurred by the service provider.
    • Cancellations can be advised by the customer either by e-mail, fax or telephone.
    • By e-mail - The time and date of receipt when the e-mail reaches the service provider will be deemed the time and date of cancellation.
    • By fax - The time and date recorded by the service provider's fax will be deemed the time and date of cancellation.
    • By telephone - If the customer speaks to a member of the service provider's staff, a time and date of cancellation will be agreed with the customer and will be deemed to be the time and date of cancellation. If the customer leaves a message on the service provider's answer machine or answer phone the time and date recorded by the answering service will be deemed to be the time and date of cancellation.
  • Waiting Charges.
    • For travel on any service other than the GreenLink Service the driver will arrive at the airport or seaport as arranged and wait for 1 hour. Any further waiting time will be charged at the following rates:
      • Saloon car GBP 20.00
      • Estate and MPV GBP 25.00
      • 8 Seat Minibus GBP 30.00
  • Methods of Payment
    • The following methods of payment are acceptable:
      • We accept most major credit and charge cards
      • UK bank cheques with a valid guarantee card
      • Company Account payable by cheque or Bacs transfer based on agreed terms
      • Cash in pounds sterling
  • Other Conditions
    • The service provider reserves the right to change any condition without notice. Where a service or booking has been confirmed and the terms and conditions have been accepted, the conditions at the time of acceptance will prevail.
    • Nothing can affect the customer's statutory rights.
    • These conditions are governed by English Law.